Terms and Conditions
IF YOU ARE EXPERIENCING A MENTAL HEALTH EMERGENCY OR CRISIS, CALL OR TEXT 988 (SUICIDE & CRISIS LIFELINE), CALL 911, OR GO TO YOUR NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT RELY ON THIS WEBSITE OR ANY ELECTRONIC COMMUNICATION FOR EMERGENCY ASSISTANCE.
1. Acceptance of Terms
Welcome to the website (the “Site”) of Harmony Mind Health P.C.; Cambridge TMS, Inc.; and CBIO Management, LLC (collectively, “Cambridge Biotherapies,” “CBIO,” “we,” “us,” or “our”). These Terms and Conditions (these “Terms”) govern your access to and use of the Site and your scheduling and receipt of psychiatric, medical, and related health care services (the “Services”). By accessing or using the Site, scheduling an appointment, or receiving Services, you (“you,” “your,” or the “Patient”) acknowledge that you have read, understood, and agreed to be bound by these Terms.
If you do not agree to these Terms, you must not access or use the Site and must not schedule or receive Services. We reserve the right to modify these Terms at any time by posting updated Terms on the Site with an updated effective date. Your continued use of the Site or Services constitutes your acceptance of the revised Terms.
Services are also governed by separate, individualized patient documents, including (as applicable) informed consent forms for specific treatments, a telehealth consent, a Notice of Privacy Practices, a financial or package-of-services agreement, and intake paperwork (collectively, “Service Agreements”). In the event of a conflict between these Terms and any Service Agreement, the Service Agreement controls with respect to the specific matter addressed therein.
2. Definitions
In addition to terms defined elsewhere in these Terms, the following capitalized terms have the meanings set forth below:
- “Provider” means a physician (MD or DO), nurse practitioner, registered nurse, or other licensed or authorized health care professional providing Services on behalf of Cambridge Biotherapies.
- “Personal Data” means any information that relates to an identified or identifiable individual.
- “PHI” means Protected Health Information as defined under the Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”).
- “Session” or “Appointment” means a scheduled clinical encounter between you and a Provider, whether in-person or by Telehealth.
- “Telehealth” means the delivery of Services through synchronous or asynchronous electronic means, including videoconferencing, telephone, or secure messaging, in accordance with applicable law.
- “Usage Data” means data collected automatically when you use the Site, such as IP address, browser type, pages visited, and time spent on pages.
3. Eligibility, Age, and Capacity
3.1 Use of the Site
The Site is intended for users who are eighteen (18) years of age or older. By using the Site, you represent that you are at least 18 years old, or are a parent or legal guardian accessing the Site on behalf of a minor for whom you intend to seek information.
3.2 Services for Minors
Services for minors are available only with the prior written consent of a parent or legal guardian, except as otherwise authorized by Massachusetts law. Details regarding confidentiality protections for minors and the corresponding rights of parents and legal guardians will be addressed in the applicable Service Agreement.
3.3 Capacity to Consent
You represent that you have the legal capacity to enter into these Terms. If you are subject to a guardianship, conservatorship, power of attorney, or other substitute decision-making arrangement, the appropriate authorized individual must execute applicable consents on your behalf.
4. Nature of Site Content — Not Medical Advice
All Site content (text, articles, blog posts, videos, audio, downloadables, and other materials, collectively the “Content”) is provided for general informational and educational purposes only. The Content is not, and is not intended to be, medical or psychiatric advice, diagnosis, or treatment, and should not be relied upon as such. The Content is not specific to any individual’s circumstances.
NOTHING ON THIS SITE CREATES A PROVIDER-PATIENT RELATIONSHIP BETWEEN YOU AND CAMBRIDGE BIOTHERAPIES OR ANY OF ITS PROVIDERS. SUCH A RELATIONSHIP IS FORMED ONLY UPON COMPLETION OF AN INTAKE, EXECUTION OF APPLICABLE WRITTEN INFORMED CONSENTS, AND THE INITIATION OF SERVICES BY A PROVIDER.
5. Crisis & Emergency Notice
Cambridge Biotherapies is an outpatient practice and is not equipped to provide emergency, crisis, or 24/7 services. The Site, email, voicemail, secure messaging, and similar electronic channels are not appropriate for emergency communications and may not be monitored continuously. If you are experiencing thoughts of suicide, self-harm, harm to others, abuse, severe psychological distress, or any other emergency, you must seek immediate help by calling or texting 988 (Suicide & Crisis Lifeline); calling 911; going to your nearest emergency department; or contacting a local mobile crisis team or emergency mental health response service.
6. Description of Services
Cambridge Biotherapies offers outpatient psychiatric and related health care Services provided by Providers licensed in the Commonwealth of Massachusetts. Services may include, without limitation:
- Initial intake, psychiatric evaluation, and clinical assessment;
- Intravenous (IV) ketamine infusion therapy for psychiatric indications;
- Esketamine (Spravato) administration under applicable REMS requirements;
- Transcranial magnetic stimulation (TMS);
- Psychiatric medication management; and
- Coordination of care with other health care providers, with your written authorization.
Certain Services involve the administration or prescription of controlled substances and other medications and are subject to applicable federal and state law and to the individualized informed consent process. Your Provider will determine, in the exercise of independent clinical judgment, whether a particular Service is appropriate for you, and may recommend alternatives or a higher level of care when clinically indicated. Services described on the Site may not be available at all locations.
7. Provider Licensing & Scope of Practice
Services are provided by Providers licensed and authorized to practice in the Commonwealth of Massachusetts and operating within their respective scopes of practice as defined by Massachusetts law, including the Massachusetts Board of Registration in Medicine and the Massachusetts Board of Registration in Nursing. Online or Telehealth Services are subject to state-specific licensure laws and are provided only to patients who are physically located, at the time of the Session, in a state where the assigned Provider holds an active license or is otherwise authorized by law to practice. You are responsible for accurately disclosing your location at the start of each Session.
8. Telehealth Services
Cambridge Biotherapies may offer Telehealth Services via videoconferencing, telephone, or secure messaging. Before engaging in Telehealth, you will be asked to review and sign a separate telehealth informed consent, which sets forth the specific terms and clinical acknowledgments applicable to Telehealth. Telehealth may not be appropriate for all conditions or levels of acuity, and your Provider may recommend in-person care when clinically indicated. Telehealth Sessions may not be recorded by you or any third party without the express written consent of all participants, and you are responsible for participating from a private, secure location. Privacy cannot be fully guaranteed in any electronic environment.
9. Appointments & Scheduling
Appointments may be requested through the Site, by telephone, or through our designated electronic scheduling platform. We suggest booking in advance, and we may require a credit card to reserve your appointment. An appointment is confirmed only upon our acceptance, which may be conditioned upon completion of intake forms, verification of insurance (where applicable), and any deposit or pre-payment requirement. We reserve the right to reschedule or modify any appointment based on Provider availability, safety considerations, or other clinical or administrative reasons.
10. Cancellation, Late Arrival & No-Show Policy
As a courtesy to our Providers, please provide a minimum of two (2) business days’ notice if you need to cancel or reschedule. Cancellations made within the applicable cancellation window, or failure to appear for a scheduled appointment without notice, may result in a fee as set forth in your Service Agreement. Insurance generally does not cover late cancellation or no-show fees, and you will be personally responsible for these charges. If you arrive more than fifteen (15) minutes late, the Session may be shortened or rescheduled at your Provider’s discretion. Repeated late cancellations or no-shows may result in pre-payment requirements or, where clinically and administratively appropriate, termination of Services with reasonable referrals.
11. Fees & Payment
Session fees, intake fees, package fees, and other applicable fees are disclosed in the Master Service Agreement provided at intake and may be updated from time to time with reasonable notice. All fees are due at the time of Service unless otherwise agreed in writing. By providing a payment method, you authorize Cambridge Biotherapies to charge that payment method for Services, additional agreed-upon fees, and cancellation, late arrival, or no-show fees. Returned payments, chargebacks, or declined transactions may incur additional fees and may result in suspension of Services until the balance is resolved.
12. Insurance, Out-of-Network & Superbills
Cambridge Biotherapies may, in its discretion, participate in select insurance networks. Where Cambridge Biotherapies is out-of-network, you are responsible for paying for Services directly. Upon request, we may provide a “superbill” for you to submit to your insurer for potential reimbursement; we make no representation or warranty as to whether your insurer will reimburse any portion of your fees. You are responsible for verifying your benefits, obtaining any required pre-authorization, and understanding any limitations on covered Services.
13. Privacy & Data Practices
Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference and describes how information collected through the Site is used and protected. Cambridge Biotherapies is a HIPAA-covered entity committed to protecting the privacy and security of PHI in accordance with HIPAA and applicable Massachusetts law. Patients receive a Notice of Privacy Practices describing our health information practices. The Site is not a secure portal and should not be used to transmit PHI; please use our designated secure patient portal for any communication involving your health information.
14. Communications & Electronic Consent
By providing your email address or mobile phone number to Cambridge Biotherapies, you consent to receive routine practice communications (such as appointment confirmations, reminders, and administrative messages) by email and/or SMS. Standard message and data rates may apply for text messages. Email and SMS are not guaranteed to be secure and should not be used to transmit PHI. You may opt out of marketing communications at any time by following the unsubscribe instructions in the relevant message or by contacting us. You may not opt out of operational or treatment-related communications while you remain a patient.
15. Intellectual Property
All Content on the Site, including the name “Cambridge Biotherapies” and any associated logos, designs, slogans, and trade dress, are the exclusive property of Cambridge Biotherapies or its licensors, protected by United States and international copyright, trademark, trade secret, and other intellectual property laws. You may not copy, reproduce, distribute, modify, transmit, display, publish, sell, license, create derivative works of, or use the Content for any commercial purpose without our prior, express, written consent. Limited personal, non-commercial use is permitted, provided you do not remove or alter any copyright or proprietary notices.
16. Prohibited Uses
You agree not to use the Site to: violate any applicable law, regulation, or order; submit false, misleading, or fraudulent information through any contact, scheduling, or intake form; impersonate any person or entity; harass, abuse, threaten, defame, or harm any person, including our staff; attempt to gain unauthorized access to any portion of the Site, our systems, or other users’ data; introduce viruses, malware, or other harmful code; engage in scraping, data mining, or automated data collection without our express written consent; or attempt to obtain Services through deception or to circumvent appropriate clinical or legal processes.
17. Third-Party Links & Resources
The Site may contain links to third-party websites, products, or resources. Such links are provided for convenience only and do not imply endorsement. We have no control over, and assume no responsibility for, the content, privacy practices, or availability of any third-party site or resource. Your use of any third-party site is at your own risk and subject to that third party’s terms and policies.
18. Disclaimer of Warranties
THE SITE, THE CONTENT, AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAMBRIDGE BIOTHERAPIES, ITS PROVIDERS, OWNERS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND LICENSORS (THE “CBIO PARTIES”) DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE CBIO PARTIES DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, AND MAKE NO REPRESENTATION OR WARRANTY AS TO ANY PARTICULAR THERAPEUTIC OUTCOME.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL THE CBIO PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SITE OR THE CONTENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms is intended to limit or exclude any liability that cannot lawfully be limited or excluded, including liability for personal injury caused by negligence, gross negligence, willful misconduct, or fraud. These limitations do not apply to, and do not modify, any liability arising out of the actual provision of clinical care, which is governed by applicable law and the standard of care.
20. Indemnification
You agree to defend, indemnify, and hold harmless the CBIO Parties from and against any and all claims, demands, actions, liabilities, judgments, settlements, losses, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with: (a) your use of the Site; (b) your violation of these Terms or any Service Agreement; (c) your violation of any third-party rights; or (d) any inaccurate, incomplete, or misleading information you provide to us.
21. Governing Law & Venue
These Terms, and any dispute arising out of or relating to these Terms or the Site, are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. Subject to Section 22, the exclusive venue for any judicial proceeding is the state and federal courts located in Middlesex County, Massachusetts, and you and Cambridge Biotherapies consent to the personal jurisdiction of those courts.
22. Dispute Resolution
22.1 Informal Resolution
Before initiating any formal proceeding, you and Cambridge Biotherapies agree to attempt in good faith to resolve any dispute informally for at least sixty (60) days by sending a written notice of the dispute describing the claim and the relief sought.
22.2 Binding Arbitration
If informal resolution fails, any controversy or claim arising out of or relating to these Terms or the Site (other than claims for which arbitration is prohibited by applicable law, including any claim that cannot lawfully be required to be arbitrated against a health care provider) shall, to the extent permitted by law, be resolved by binding arbitration administered by the American Arbitration Association under its applicable rules, with the arbitration to take place in Middlesex County, Massachusetts. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
22.3 Class Action Waiver
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CAMBRIDGE BIOTHERAPIES EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.
22.4 Exceptions
Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property or confidential information, or to prevent ongoing harm pending arbitration. Nothing in these Terms is intended to require arbitration of any claim that cannot lawfully be required to be arbitrated.
23. Disclaimer for Testimonials
Any testimonials on the Site are actual patient reviews of Cambridge Biotherapies, shared with authorization. Patients must be evaluated by an appropriate health care provider on an individual basis, and treatment must be tailored to meet that patient’s needs. Results and particular outcomes are not guaranteed and may vary.
24. Accessibility
Cambridge Biotherapies is committed to ensuring that the Site and our Services are accessible to individuals with disabilities. If you experience difficulty accessing any portion of the Site or our Services, please contact us using the information in Section 31, and we will use reasonable efforts to provide the information or accommodation in an accessible format.
25. Force Majeure
Cambridge Biotherapies is not liable for any delay or failure to perform under these Terms where such delay or failure is caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics or pandemics, governmental action, civil unrest, war or threat of war, terrorism, labor disputes, utility outages, or telecommunications failures.
26. Changes to the Site or Services
We reserve the right to add, modify, suspend, or discontinue any aspect of the Site or Services at any time, with or without notice, subject to clinically appropriate notice and continuity-of-care obligations. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Site, except as required by applicable law.
27. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the validity and enforceability of all remaining provisions shall not be affected.
28. Waiver
No waiver by Cambridge Biotherapies of any breach or default under these Terms is or shall be deemed to be a waiver of any preceding or subsequent breach or default. Failure or delay in exercising any right or remedy does not constitute a waiver of that right or remedy.
29. Assignment
You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. Cambridge Biotherapies may assign these Terms in whole or in part to any successor in interest, including in connection with a merger, acquisition, or sale of assets, without notice to you.
30. Survival & Entire Agreement
Provisions that by their nature should survive termination shall survive, including Sections 15, 18, 19, 20, 21, 22, and 30. These Terms, together with any applicable Service Agreement, our Privacy Policy, and our Notice of Privacy Practices, constitute the entire agreement between you and Cambridge Biotherapies with respect to the subject matter hereof and supersede all prior or contemporaneous understandings.
31. Contact Information
If you have questions, concerns, or feedback regarding these Terms or our Services, please contact us:
Cambridge Biotherapies
- Cambridge: 6 Bigelow Street, Cambridge, MA 02139
- Beverly: 100 Cummings Center, Suite 206 N, Beverly, MA 01915
- Springfield: 1550 Main Street, Suite 108, Springfield, MA 01103
Phone: (888) 646-0566 | Fax: (877) 325-2792
Email: info@cbio.health | Website: https://cbio.health